1. SERVICES
Athena Nova provides AI automation services to education recruitment agencies, including:
Custom automation workflow development
System setup and configuration
Training and onboarding
Ongoing maintenance and support
Integration services with existing CRM systems
2. SERVICE PROCESS
Consultation: All engagements begin with a free consultation to assess your needs.
Contract: Following consultation, we provide a detailed project proposal outlining scope, timeline, and costs.
Project Delivery: Services are delivered according to agreed specifications and timelines, which vary based on project complexity.
Ongoing Support: Monthly retainer services provide continued maintenance and support.
3. PAYMENT TERMS
Project Fees: 60% due upon contract signing, 40% due upon completion of setup and onboarding.
Monthly Retainer: Due at the beginning of each month for ongoing support services.
Additional Work: Scope changes or additional modifications are charged at agreed fixed rates.
Late Payments:
7-day grace period after due date
Late fee of £25 or 1.5% monthly interest (whichever is greater) applies after grace period
Service suspension after 14 days overdue
Service termination after 30 days overdue
£300 restart fee required to resume services after termination
4. REFUND POLICY
Full refund within 48 hours of contract signing
Template projects: 75% refund if cancelled before setup begins
Custom projects: 50% refund if cancelled before setup begins
After setup completion: No refund available
Monthly retainer: Pro-rated refund for unused portion of current month only
5. INTELLECTUAL PROPERTY
Ownership: Athena Nova retains ownership of all automation workflows, processes, and methodologies created.
License: Upon payment completion, clients receive a perpetual license to use the automation systems created for their business, even if monthly retainer services are cancelled.
Client Data: All data processed through client systems remains the exclusive property of the client.
6. WARRANTIES AND GUARANTEES
Functionality: Automations will perform as specified in project documentation for the duration of monthly support.
Uptime: 95% uptime target (excludes third-party API outages beyond our control).
Response Time: Issues reported during business hours will be addressed within 24 hours.
Limitation: We do not guarantee specific time savings, business outcomes, or results.
7. MONTHLY MAINTENANCE COVERAGE
Included Services:
Bug fixes and error resolution
API key updates and reconnections
Minor workflow adjustments (under 30 minutes work)
System monitoring and maintenance
Software update compatibility fixes
Basic training refreshers for existing features
Performance optimization of existing workflows
Excluded Services (require additional fees):
New automation workflows or processes
Integration with additional platforms/tools
Significant logic changes to existing workflows
Adding new data fields or outputs
Training on new features/workflows
Workflow modifications taking over 1 hour
Changes due to major CRM updates requiring rebuilds
8. LIABILITY AND RESPONSIBILITY
Service Disruptions: Automation failures or issues are covered under monthly retainer services.
Data Loss: Data protection is the responsibility of the individual platforms used (Google Drive, CRM systems, etc.).
Third-Party Services: We are not liable for outages or issues with third-party services (APIs, CRM systems, etc.).
Limitation of Liability: Our total liability is limited to the amount paid for services in the 12 months preceding any claim.
9. TERMINATION
Client Termination: Either party may terminate monthly retainer services with 30 days written notice.
Effect of Termination: Client retains license to use existing automations. No refund of monthly retainer fees.
Restart Fee: Resuming services after termination requires a £300 restart fee.
10. CONFIDENTIALITY
We maintain strict confidentiality of all client information and data. We do not share, sell, or distribute client information to third parties.
11. GOVERNING LAW
These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.
12. CHANGES TO TERMS
We reserve the right to modify these terms with 30 days notice to existing clients. Continued use of services constitutes acceptance of modified terms.
13. CONTACT
For questions regarding these terms, contact us at info@athenanova.uk.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
